A text file with a brief description of the issue and the steps to recreate it is attached. > Attached is the info for a problem report.

> Try the procedure without setting “Input | Scan resolution” to “Custom”. Just went through the test recipe again and made sure I changed directly from Auto to 4800 DPI. > Input scan resolution was not set to 'Custom' it was set at 4800 DPI. > only one option at a time between scans to find which options change > default values with the “File | Default options” command. > You might try experimenting with changing all options back to their 2400 DPI and Number of samples greater than 5 will fail For something greater than a 5 x 7 image Scan Resolution at 4800 DPI and Number of samples greater than 2 will fail. It is combo Input|Scan Rolution and Input|Number of Samples. > The reciepe in the orginal problem report shows that. > I’m glad to hear that you’ve solved the problem and know what

Please re-read the entire conversation and tell me this is customer service. And now you are saying that your program can not be used to produce high quality, high accuracy scans. So the problem report did not prompt you to any investigation. I generally don’t work with argumentative people – life’s too short.

Hamrick vuescan